User:Jukeboksi/BBA studies/Marketing: Difference between revisions
+ definition of w:Customer experience transformation
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::It can also be used to mean an individual experience over one transaction; the distinction is usually clear in context. ( Wikipedia ) | ::It can also be used to mean an individual experience over one transaction; the distinction is usually clear in context. ( Wikipedia ) | ||
* '''[[w:Customer experience transformation|Customer experience transformation]]''' (CxT) is a strategy that uses [[w:business process management]] to enhance [[w:customer service|customer service]] experience from any [[w:customer|customer]] [[w:touchpoint|touchpoint]]. ( Wikipedia ) | |||
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