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(→‎Strategic Business-to-Business Relationship Management: === Strategic Business-to-Business Relationship Management - Session 8 - Multichannel ===)
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=== Strategic Business-to-Business Relationship Management - Session 8 - Multichannel ===
=== Strategic Business-to-Business Relationship Management - Session 8 - Multichannel ===
'''[[w:Multichannel marketing|Multichannel marketing]]''' is the ability to interact with potential customers on various platforms. In this sense, a channel might be a retail store, a web site, a mail order catalogue, or direct personal communications by letter, email or text message. ( Wikipedia )


=== Further reading ===
=== Further reading ===
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